This is the time of year that some of us feel workplace malaise. We feel like we should be out partying or vacationing and instead we're at work and we're not really thrilled with our workplaces. My guest blogger today is Amy Chen, communications manager for TINYpulse, a tool that offers leaders a way to keep a light, ongoing pulse on how happy, frustrated,or burnt out employees are before retention sinks. It also gives employees a way to be engaged and to give feedback to their leaders without fear of retaliation. Amy, a millennial, shares her personal experiences in the workplace and gives some insight into why employers would want to keep their workers happy.
When I stepped away from my second startup, business was great, but I wasn’t. After founding and building two companies, I was unmotivated and burned out. I used to think that all I needed to be professionally fulfilled was to be part of growing a successful business. But personal experience showed me it just wasn’t enough.
It was one of the reasons I founded my third startup, TINYpulse. I wanted to give managers a way to directly measure what motivated and energized their employees, and what was frustrating and burning them out.
So, imagine my surprise when we started exploring the nature of sentiment in our Employee Engagement & Organizational Culture Report and I discovered those same feelings I had years ago are hitting today’s workplaces just as hard. Here are just some of the damning pieces of evidence we uncovered:
64% of employees do not feel they have a strong work culture
66% of employees do not feel they have opportunities for professional growth in their organizations
Only 21% of employees feel strongly valued at work
49% of employees are not satisfied with their direct supervisor
I was shocked to see such poor numbers around engagement. With so much information in the business press about the links between workplace satisfaction and retention, innovation, and bottom line growth, I expected a greater investment in organizational culture. Our report’s findings show this is simply NOT happening.
Luckily, there is a simple, 3-step process any organization can take to turn lackluster cultures into positive, thriving environments:
1. Learn what your employees are thinking: Pulsing employee engagement surveys, like the TINYpulse survey tool, are effective ways to get real-time insights into employee sentiment. With just one question sent every week, managers can see quickly and easily how employees are feeling.
2. Share any and all feedback: While it might be uncomfortable, sharing survey feedback with the team is critical to keeping the team invested in the process. Sharing both the positive and negative comments shows your team you are actually listening.
3. Create an action plan with that knowledge: It’s not enough to know the problem. You need to create a plan to tackle it. This is what ultimately changes your workplace for the better, and it shows your employees you are truly invested in their well being.
Sometimes, I think our clients say it best. When I asked Amy Balliet, Co-Founder and CEO of Killer Infographics, a Seattle marketing agency, why she uses surveys, she got straight to the heart of the matter. “As a creative agency, it’s paramount that our team can let their imagination run wild. Surveying our employees with TINYpulse gave us insight into process issues that, if left unattended, would have easily hampered our team’s ability to come up with some of the great ideas that have delighted our customers.”
Balliet also makes a great point about her company’s commitment to action. “We hold TINYpulse meetings every Friday at the same time, so that we can go over feedback as a team and discuss solutions. This allows us to unearth larger problems at times, quickly solve small problems, and keep the team working together towards the greater good."
If you’re ready to turn your workplace stagnation around, consider leveraging employee surveys in 2015. You might just find those employees who were considering changing jobs in the new year will be ready to stick around a bit longer.